At BreatheBuddy™, customer satisfaction is one of our core values.
We stand behind the quality of our products and aim to ensure every customer feels confident purchasing from us.
If your order does not meet your expectations, you may be eligible for a return or refund under the terms outlined below.
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.
For hygiene and safety reasons, we cannot accept returns for products that have been used, washed, or damaged after delivery.
Proof of purchase (such as your order confirmation or receipt) is required for all returns.
To initiate a return, please contact our customer care team at support@breathebuddy.store with the following information:
Your full name
Order number
Reason for return
Once your request is reviewed, you will receive detailed instructions and the correct return address.
Unauthorized returns may not be accepted.
After your returned item is received and inspected, you will receive a notification regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable, except in cases where the return is due to a product defect or an error on our part.
Defective or damaged products may be exchanged for a replacement of the same item.
If the exact product is no longer available, a refund or store credit may be issued instead.
Certain items cannot be returned or refunded, including:
Gift cards
Personalized or custom-made items
Clearance or discounted products
If you have not received your refund within 10 business days after approval:
Check your payment account again.
Contact your card issuer or payment provider, as there may be processing delays.
If you have completed these steps and still have not received your refund, please reach out to us at support@breathebuddy.store.
For any questions regarding returns, refunds, or exchanges, please contact:
Customer Support – BreatheBuddy™
support@breathebuddy.store
www.breathebuddy.store